Returns & Warranty

GUARANTEE

All items you purchase are new (unless stated otherwise). Please inspect each item upon receipt. If you discover a problem - contact us immediately. you can email us at sales@wildoutdoorsman.co.nz or by calling us on 03 755 8947 

Do not attempt to use or fix the goods. Save all paperwork and packaging, we will advise you how to proceed.


DAMAGED GOODS

If you receive your goods in a damaged condition, please contact us immediately to receive instructions on how this will be rectified. Please do not attempt to use or fix faulty goods. You can email us on sales@wildoutdoorsman.co.nz


RETURN OF GOODS OR EXCHANGES

We are committed to providing quality products to our customers. We understand some of the challenges of buying online. If for any reason you are not completely satisfied with your online purchase you will be able to exchange this for a different size or request a full refund (excluding freight) if; 

1. you return the product within 10 days of receiving your order

2. you provide proof of purchase

3. you originally purchased the product with the intention of keeping it

4. the item or item's are unused with all tags, labels still attached and or with complete packaging and be in pristine re sale able condition including all original parts.

Please contact us sales@wildoutdoorsman.co.nz and we will advise you how to return them. Used goods cannot be returned for credit. 

Under the Fair Trading Act we are not required to accept returns on products because you have changed your mind or in our opinion the product you purchased was suitable for the purpose you stated. We reserve the right to issue an in store credit in lieu of a cash refund.

Once we have received the goods and ascertained that they and their packaging are still in a condition that they, can be resold for full original retail price, you will receive an in store credit less any courier and packaging charges. 

Any courier costs you incur to return product to us will not be refunded unless we have made an error. Courier costs are generally non refundable for undelivered, unclaimed or returned packages unless we have made an error.


WARRANTY

All products purchased from Wild Outdoorsman are covered by the manufacturer's warranty. Please check the warranty reference from manufacturers. 

Wild Outdoorsman will provide warranty service only in respect to products that were supplied by Wild Outdoorsman. No warranty is expressed or implied as to the quality or fitness of the products for any particular purpose or otherwise. Wild outdoorsman will not be liable for any loss, damage or injury to the purchaser or to any other person or to the property of the purchaser or any other person arising out of the use or possession of the Products. 

Note, that in all circumstances the Manufacturers warranty is void if: 

There is evidence of improper configuration. 
There is evidence of water damage. 
There is evidence of physical abuse, any item damaged in transit should be reported as soon as received. Please read Product Returns section here for further instructions. 
There is evidence of misuse including accidental or intentional abuse. 
There is evidence of previous repair by another repair center other than Wild Outdoorsman/our suppliers approved repairers. 
There is no record of purchase from Wild Outdoorsman however we will do our best to look for your sales information, but ultimately it is your responsibility to retain your sales receipt.

Warranty conditions are set to ensure reasonable wear on the product. Rough use and misuse of products are not covered under warranty (as above). Not following product care instructions is considered misuse of the product. Rough use is considered any direct, indirect consequential, incidental or any other type of damage resulting from the use of the product.
Warranty does not cover; fire, theft, intentional breakage, modification or customization, or damage during assembly. Lost parts are not covered under warranty for all products.

Some of our products must be assessed by the manufacturer direct, prior to warranty claims being fulfilled. All items MUST be cleaned and be free of mud/dirt before assessment.
With some brands, they must be sent overseas for assessment (i.e. Leupold, Bushnell, Cold Steel, FLIR etc). This cost must be covered by the product owner, prior to the warranty claim being placed. This charge wont exceed $45 in most cases.
Some manufacturers will repair the item where possible, without notifying Wild Outdoorsman prior. If the product is deemed to have been misued, leading to fault, then the cost of repair must be covered by the product owner. Please make sure you understand your product's warranty completely, prior to making any claims.

 

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