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Returns & Warranty

U P D A T E

As at 3pm Tuesday 24.03.2020

We are open on the 24th and 25th while the level 3 lockdown is in place. 

Normal hours Tuesday. 9am - till we slow down on Wednesday. This includes both Greymouth & Hokitika stores.

*** We will be in lockdown for a minimum of 4 weeks ***

Services: 

* Mountain Radios - no new radios will be issued or hired until alert level has been reduced to level 1 

* NZ Couriers - The Hokitika Branch is a Depot for NZC, this will mean that NZC customers will have to contact NZC direct in Christchurch to organise pick ups and or purchase bags & tickets. 

you can find a contact here - https://www.nzcouriers.co.nz/

We will do our best to fulfil any online orders made. Our website will still be operational during lockdown and any orders will be shipped when the lockdown is lifted.

Keep safe team !

Guarantee

All items you purchase are new (unless stated otherwise). Please inspect each item upon receipt. If you discover a problem - contact us immediately. Do not attempt to use the goods. Save all paperwork and packaging. 

Damaged Goods 

If you receive your goods in a damaged condition, please contact us immediately on 03 755 8947 or ashlea@wildoutdoorsman.co.nz to receive instructions on how this will be rectified. Please do not attempt to use or fix faulty goods.

Return of Goods 

Any goods returned must be accompanied with original and complete packaging, please contact us and we will advise you how to return them. Used goods cannot be returned for credit. Under the Fair Trading Act we are not required to accept returns on products because you have changed your mind or in our opinion the product you purchased was suitable for the purpose you stated. We reserve the right to issue an in store credit in lieu of a cash refund.

Once we have received the goods and ascertained that they and their packaging are still in a condition that they, can be resold for full original retail price, you will receive an in store credit less any courier and packaging charges. Any courier costs you incur to return product to us will not be refunded unless we have made an error. Courier costs are generally non refundable for undelivered, unclaimed or returned packages unless we have made an error.

Warranty

- All products purchased from Wild Outdoorsman - Fishing and Firearms are covered by the manufacturer's warranty. Please check the warranty reference from manufacturers.

- Most warranties are valid for 12 months however, LED Lsenser, Leupold and more offer a longer warranty period. Some offer a lifetime warranty. It is up to you to understand your products warranty.

-Please ensure you keep all documents & receipts.

Some of our products must be assessed by the manufacturer direct, prior to warranty claims being fulfilled. With some brands, they must be sent overseas for assessment (i.e. Leupold, Bushnell, Nikon etc). This cost must be covered by the product owner, prior to the warranty claim being placed. Some manufacturers will repair the item where possible, without notifying Wild Outdoorsman - Fishing and Firearms prior. If the product is deemed to have been misused, leading to fault, then the cost of repair must be covered by the product owner. Please make sure you understand your product's warranty completely, prior to making any claims.

 
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