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FAQ

 

Q: How long will delivery take?

A: Standard deliveries typically take between 1-3 business days. For rural deliveries please allow an additional 1-3 business days.


Q: Where will my order be shipped from?

A: Our online orders are supplied by our stores however, if they we do not have the stock the order will then come directly from our suppliers.


Q: How do I track my order?

A: Once your order has been shipped you will receive a shipment confirmation email. This email will contain information for you to be able to track and trace your parcel.


Q: Which couriers do you use?

A: In most instances we use NZ Couriers, however we may also use Courier Post and Fastways on occasion.


Q: How do I return a faulty product purchased online?

A: Products would usually need to be returned to the store they have been shipped from. For more details on our shipping and returns click here.


Q: Do you ship overseas?

A: Unfortunately we only ship to addresses within New Zealand.


Q: Do I need to fill out a firearms form when purchasing an air rifle or pistol?

A: Yes you will still be required to provide a police signed proof of identification when purchasing an air rifle or pistol. This is to confirm with legal requirements to ensure you are over 18.


Q: Do you accept Q Card?

A: Yes we do however we only accept Q Card via phone orders or in store only at present.


 
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