MENU

FAQ

U P D A T E

As at 3pm Tuesday 24.03.2020

We are open on the 24th and 25th while the level 3 lockdown is in place. 

Normal hours Tuesday. 9am - till we slow down on Wednesday. This includes both Greymouth & Hokitika stores.

*** We will be in lockdown for a minimum of 4 weeks ***

Services: 

* Mountain Radios - no new radios will be issued or hired until alert level has been reduced to level 1 

* NZ Couriers - The Hokitika Branch is a Depot for NZC, this will mean that NZC customers will have to contact NZC direct in Christchurch to organise pick ups and or purchase bags & tickets. 

you can find a contact here - https://www.nzcouriers.co.nz/

We will do our best to fulfil any online orders made. Our website will still be operational during lockdown and any orders will be shipped when the lockdown is lifted.

Keep safe team !

>Home >FAQ  

Q: How long will delivery take?

A: Standard deliveries typically take between 1-3 business days. For rural deliveries please allow an additional 1-3 business days.


Q: Where will my order be shipped from?

A: Our online orders are supplied by our stores however, if they we do not have the stock the order will then come directly from our suppliers.


Q: How do I track my order?

A: Once your order has been shipped you will receive a shipment confirmation email. This email will contain information for you to be able to track and trace your parcel.


Q: Which couriers do you use?

A: In most instances we use NZ Couriers, however we may also use Courier Post and Fastways on occasion.


Q: How do I return a faulty product purchased online?

A: Products would usually need to be returned to the store they have been shipped from. For more details on our shipping and returns click here.


Q: Do you ship overseas?

A: Unfortunately we only ship to addresses within New Zealand.


Q: Do I need to fill out a firearms form when purchasing an air rifle or pistol?

A: Yes you will still be required to provide a police signed proof of identification when purchasing an air rifle or pistol. This is to confirm with legal requirements to ensure you are over 18.


Q: Do you accept Q Card?

A: Yes we do however we accept Q Card in store only at present.


 
X